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Red Label Vacations Inc.
General Terms and Conditions of Website Use

Flights.ca is a website owned and operated by Red Label Vacations Inc. These Terms and Conditions are applicable to all users of this website. By using this website, you agree solely to these Terms and Conditions, as written and listed on this page for this website (Flights.ca). By using this website, you also consent to the Terms laid out in the Flights.ca Privacy Policy. You also agree to the Terms and Conditions of the respective tour company/operator, airline, cruise line, car or hotel or other supplier providing the travel product you are purchasing (e.g., vacation packages, flights, hotel reservations, cruise packages, car rentals, etc.). The Rules and Regulations (or Terms and Conditions) for the tour operator, airline, travel provider and/or other, providing the customer’s selected product are made available during the booking process via a featured link to their Terms and Conditions.

It is the responsibility of the user to read and accept the Terms and Conditions of Red Label Vacations Inc., hereby known in these Terms and Conditions as Flights.ca and the travel suppliers’ Terms and Conditions, before purchasing travel services through theFlights.ca website and/or its affiliate sites. Your completion of purchase signifies your agreement will all terms. We reserve the right to update and/or modify these Terms as required. It is the responsibility of the user to return to this page to review updated versions of our Terms of Use / Terms and Conditions.

If you do not agree to the Terms of Use, please contact us before using, or booking, any reservations through this Website.

Users of the Flights.ca website shall be referred to as “the customer”, “the user” or “the traveller” in these Terms and Conditions (also known collectively as “The Agreement”.)

Ownership:

All the contents within this website are the property of Flights.ca and/or its third-party suppliers. This website is intended for personal use only and is not to be used for commercial purposes. None of the content found on this website may be reproduced, republished, displayed, distributed, modified, sold, or transferred without the written consent of Flights.ca. This website is to be used to gather information on travel-related goods and service and to make legitimate purchases and/or reservations. This website may not be used to make any false, fraudulent, or speculative purchases and/or reservations.

Flights.ca does not assume any liability whatsoever for cancelled flights, flights that are missed, cruises, or flights not connecting due to any schedule changes made by the airlines.

By submitting your transaction online, you authorize Flights.ca to process this reservation with the Supplier on your behalf. Please note the cost of your reservation will be charged to your credit card or payment method directly by the Supplier and/or Flights.ca. Additional fees (such as baggage, pets, seat selection and service fees, etc.) may be charged separately by the supplier.Flights.ca has the right to charge professional fees for bookings, changes or cancellations with fees from $25.00 - $300 CAD per booking. All professional fees imposed by Flights.ca will show as a separate line on the invoice and charged directly from Flights.ca.

Responsibility of this Website:

As a condition of use for this website, customers purchasing travel product on Flights.ca certify that they have reached the age of majority in the province of Ontario, 18 years of age, as well as the age of majority in their country, province or state of residence. If a customer is under the age of majority,they must book travel services over the phone and be able to offer live, vocal proof of permission from a valid adult legal guardian and email or fax in a parental consent letter.

Flights.ca, a division of Red Label Vacations Inc.,is a licensed travel agency in the province of Ontario, Quebec and British Columbia. As such, it offers the service of providing reservations and travel information, as provided by various third-party suppliers to the customer.Flights.ca works solely in the capacity of an agent and does not set any third-party suppliers terms and conditions, payment terms or penalties and cannot change or influence such polices.

Flights.ca is dedicated to protecting the privacy of our users and being open about our policies. Please view our online Privacy Policy for more details; https://www.flights.ca/privacyeytdbsuz.

Jurisdiction and Legality:

The Flights.ca website is owned and operated by Red Label Vacations Inc. office in Toronto, Ontario. All purchases on the Flights.ca website is processed according to Ontario regulations.Flights.ca does not divulge customer information to third parties (outside of travel providers); however, we may do so if required by government or law enforcement authorities, court order, or to protect the rights and/or properties of Flights.ca and Red Label Vacations Inc. Please see our Privacy Policy for more details.

By completing a Trip Reservation, the customer agrees to receive an email(s) providing information on selected destination and certain information/offers relevant to customers Trip Reservation and destination. We may also email a guest review form to provide feedback.

In order to duly complete and secure a Trip Reservation, customer needs to use their correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.

Pricing and Content Shown on Flights.ca:

Currency: Prices displayed on the Flights.ca website are in Canadian Dollars (unless otherwise stated). Some supplier rates are quoted to Flights.ca in U.S dollars or other currencies; Flights.ca will use the exchange rate available at time of quoting. Payments processed at a later date to your credit card may have a different exchange rate than the one calculated at the time of booking, which will be applied either by the supplier or your credit card company. Flights.ca is not responsible for currency fluctuations; nor does it guarantee the Canadian equivalent of the purchase will be the same, as this is beyond our control.

Some suppliers may require customer to present a cash deposit or valid credit card of one of the travellers to cover additional expenses, including hotel fees paid locally. Any charges or deposits incurred locally are unrelated to the payment received at time of booking and are the sole responsibility of the traveller(s).

Prices may vary if a customer is booking a single, triple or quadruple occupancy per room, thus altering the pricing format set out by the tour operator. When a vacation package, hotel only booking or cruise price is confirmed on the payment page, the actual price reflecting occupancy changes will appear. All provided ratings within this website are not the opinion of Flights.ca and may be different than the ratings of the various tour operators offered through the Flights.ca website. Reviews and messages posted on the site are the sole views of the author(s) and do not in any way reflect views expressed on behalf of Flights.ca.

Table of Contents

  1. Airport Check-in & Flight Reconfirmation: 4
  2. Baggage Restrictions: 4
  3. Seat Selection: 5
  4. Flights Restrictions: 5
  5. Best Price Guaranteed –Prior to confirming your reservation. 6
  6. Cancellation/Changes/Refunds: 6
  7. Car Rentals: 7
  8. Children Traveling Alone: 7
  9. Cruise: 7
  10. Confirmation and Delivery: 8
  11. Valid Travel Documentation: 9
  12. Credit card payment: 10
  13. Customer Service Issues: 11
  14. Departure Taxes: 12
  15. Hotel: 12
  16. Early Booking Bonus: 13
  17. Health: 13

Travelling While Pregnant 13

  1. Local Customs and Holidays in Your Destination: 14
  2. Hotel Only Reservations: Pre-paid and Paid Locally. 15
  3. Price Fluctuations: 15
  4. Product Information: 16
  5. Travel Insurance: 17
  6. Minimum Age: 17
  7. Special Requests: 18
  8. Travellers with Special Needs/Requirements: 18
  9. Third Party Suppliers: 18
  10. Flights.ca Gift Card Redemption. 19

 

  1. Airport Check-in & Flight Reconfirmation:
  1. Baggage Restrictions:

Transport Canada has announced the following restrictions on carry-on baggage.

How to pack your liquids, aerosols and gels:

  • Containers of liquids, aerosols or gels in your carry-on must be 100 ml/100 grams (3.4 oz) or less.
  • All containers must fit in 1 clear, closed, resealable plastic bag no more than 1 litre (1 quart) in capacity. The approximate dimensions of a one litre/quart bag are 15.24 cm by 22.86 cm (6 in. by 9 in.) or 20 cm by 17.5 cm (8 in. by 7 in.).
  • At the screening point, take your plastic bag out of your carry-on and place it in one of the provided trays.
  • Drink or discard any beverages in containers over 100 ml before pre-board security screening.
  • Any containers over 100 ml should be placed in checked baggage.
  • Exceptions for liquids, aerosols and gels:

  • The following are allowed in your carry-on without a bag and in containers over 100 ml:
  • If travelling with an infant under two years of age (0-24 months), baby food, milk, formula, water and juice in small containers and reasonable amounts for your itinerary.
  • Prescription and essential non-prescription medicines.

  • You must declare all such items at security screening. These items must be removed from carry- on baggage and placed directly into a bin at the entrance of the checkpoint, as additional screening may be required.
  • Above restrictions are subject to change. For updated information on these or other Government of Canada security requirements please visit the Canadian Air Transport Security website https://www.catsa-acsta.gc.ca or https://www.tc.gc.ca or phone 1-888-294-2202.

    1. Seat Selection:
    • Seats are allocated on a first-come, first-served basis, unless arranged prior to departure.
    • Seat Selection may have an additional fee charged by the airline(s).This fee is non-refundable.
    • It is advised to secure your seat in advance if available/offered by the airline. You may contact our customer support desk at 1-877-679-8500 to pre-arrange your seat selection at an additional fee.
    • Change of types of aircraft and airline may affect seat configuration and selection. ca cannot be held responsible for any seat selection fees that were paid and the seat selected not received.
    1. Flights Restrictions:
    • If the traveller’s itinerary mandates a change of airports, the cost of transfersmay not be included in the pricing and therefore will be the responsibility of the traveller.
    • Flight reservations may be subject professional service fee per person, processed through Flights.ca. In this case customer will see two (2) charges on their credit card statement, the charge for your airline ticket processed through the Airline or Third-Party Supplier and the professional service fee(s) charge, processed through Flights.ca.
    • In an effort to find the lowest available price, Flights.ca may offer customers a combination of two one-way tickets instead of a roundtrip ticket. This would result in two separate reservations being made and two separate charges potentially with two different airlines. This reservation would be called a multi segment or combined one-way ticket.
    • Multi segment and combined one-way tickets using same or different airlines;each segment (one-way) is subject to its own rules, restrictions and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a traveller to make changes to the other flight(s), the traveller will be responsible for any fees incurred for making changes to the unaffected flight(s).
    1. Best Price Guaranteed –Prior to confirming your reservation
    • This offer is applicable on lower prices found on advertised Canadian travel websites for an identical vacation package prior to confirming customer’s reservation with Flights.ca. The prices advertised by competitors must be identical (same suppliers, dates, room categories, durations, meal plans, etc.) and proof of availability is required. Flights.ca will match that price exactly and will also provide the customer with a $100.00 CAD Flights.ca Future Travel voucher for customers next vacation package holiday. Only one voucher will be provided regardless of number of travellers booked.
    • Best Prince Guarantee Future Travel vouchers are non-transferable, valid for one (1) year from the date of issue and cannot be combined with any other discount or promotional offer. The Future Travel Voucher has no cash value. The Future Travel Voucher is redeemable on vacation packages booked with a minimum spend of $879 CAD per person based on double occupancy, excluding taxes. A maximum of one (1) voucher can be applied per booking. Flights.ca will not beat or price match system errors.
    • Price changes made by the airline or tour operator after a booking has been completed cannot be matched retroactively.
    1. Cancellation/Changes/Refunds:
    • Cancellations and/or changes may result in a 100% penalty plus an additional Flights.ca cancellation fee. If the supplier allows, some changes may be permitted, for a fee, as per Terms and Conditions of the Tour operator, airline or consolidator. A written request may be required for any changes or cancellations to a reservation. It is highly recommended that the customer purchase travel insurance for all travellers in order to protect against the loss of the purchase price due to unforeseen circumstances and/or any other covered reason (I.e. force majeure). No refund will be made for unused travel services or any unused portion of the services. Any changes to your booking are subject to the Terms and Conditions of the tour operator, airline, or cruise line as stated on their website.
    1. Car Rentals:
    • If a car rental is included in booking, please be aware that car rental companies, and governments in every jurisdiction, determine the minimum age that applies to booking. If the driver does not meet the minimum age requirement in a particular jurisdiction, the car rental will be denied and cancellation fees may apply. Please be aware that you will need avalid driver’s license and, dependent on the country requirements, an international driver’s license. You will also need avalid credit card, and in most cases, it must be in the driver’s name. Some car rental depots will require a deposit over and above any fees already paid. Taxes, Fees, and any charges incurred locally are unrelated to the payment received byFlights.ca and is the responsibility of the traveller. When available, it is recommended to pre-purchase an all-inclusive rate to save money on car insurance and other fees.
    1. Children Traveling Alone:
    • Unaccompanied Minor (UM)service ensures that children travelling alone are escorted by airline staff
    • It is the responsibility of the parent to contact the airline directly or Flights.ca to let them know their child will be travelling alone. All details about the Unaccompanied Minor service and the procedures must be reviewed prior to arrival at the airport.
    • It is recommended that children under 18 years of age who are travelling alone or with only one parent/guardian, carry with them a notarized letter of authorization signed by the parent/ guardian who is not traveling or if both parents/guardians are not travelling with the child.
    1. Cruise:

    Cruise Line Flights:

    • If flights are arranged at time of your cruise via the cruise line, most cruise lines do not confirm airlines, routing, dates and times until two or three weeks prior to departure.
    • ca can offer competitive flights separate from the cruise line subject to a professional service fee. It is always recommended all travellers have insurance to cover any unforeseen schedule changes to flights that results in missed cruise check-in times.
    • Cruise Line Departure Times:

  • Cruise lines must adhere to their departure times from each port; please allow sufficient time to get to the port for check-in both on the day the cruise is set to sail along with every port of call. It is recommended to travel the day before your cruise with an overnight in their port of embarkation to ensure plenty of time to check-in. When booking your return flight, ensure to select a flight late enough in the day to allow you to disembark and check-in at airport / security with plenty of time. Any missed flights are not the responsibility of Flights.ca.
  • Cruise Packages include the price of the return flight (to and from the port of call or an airport close by) plus taxes and airport fees, the prices of the cabin reservation and other included cruise vacation related activities, meals, etc. as identified by the cruise line. Extra payments such as drink purchases, onboard gratuities, excursion costs, and/or other are unrelated to the booking price of a Cruise Vacation Package and are not the responsibility of Flights.ca. Pre-paid packages are available for sightseeing tours, beverages, shipboard credits that can save the traveller money.
  • Cruise lines from time to time must change itineraries, skip ports of call or even substitute vessels for safety, weather, or other reasons. These events are beyond the control of Flights.ca and the cruise lines and are not subject/eligible for compensation or refunds.
  • Please note that several cruise line companies have age restrictions on the main traveller listed on a cabin booking. Ages range from the main traveller being 18 years of age to 21 years of age. Please review the specific terms and conditions for your selected cruise line on details regarding this matter.
  • Prices are based on double occupancy; therefore, prices may vary if a customer is booking a single, triple, quadruple or quintuple occupancy per cabin/stateroom, thus altering the pricing format set out by the tour operator or cruise line. When a cruise price is confirmed (by clicking “Book Now”), the actual price reflecting occupancy changes will then appear.
  • All products are subject to availability. All informational content, such as cruise ship information (both in written and image form) and destination information on this website is provided only as a guideline and may not be an exact representation. Flights.ca is aware that the customer is in need of accurate information and as a result will make every effort possible to ensure that the content within this website is up-to-date. However, due to constant changes and occasional circumstances beyond our control some of the cruise ship and destination information within this website may not be entirely accurate. Flights.ca makes every effort to ensure that images on this website are as close a representation as possible but cannot be held responsible for changes or inaccuracies beyond our control.
    1. Confirmation and Delivery:
    1. Valid Travel Documentation:
    1. Credit Card Payment:

    Customer agrees not to make any speculative or fraudulent reservation on this site. If Flights.ca determines any signs of fraud or suspicious activity, Flights.ca will make an attempt to contact customer for further validation. If Flights.ca is not able to successfully validate the information Flights.ca holds the right to cancel any bookings associated with customers name and/or email address and/or credit card. If customer has been found to have conducted any fraudulent activity, Flights.ca will take legal action and customer may be liable for any losses to Flights.ca , including legal costs and damages. To contest the cancellation of a booking please contact our offices during our regular business hours 1-877-679-8500 or via email customercare@Flights.ca.eytdbsuz If reservation reinstated, it would be subject to availability and current pricing of the supplier.

    1. Customer Service Issues:

    * 5343 Dundas Street West, 4th Floor, Ontario, Canada, M9B 6K5

    Flights.ca will forward all customer service issues to the appropriate third-party supplier (EG – tour operator, airline). Flights.ca cannot be held responsible for services purchased but not received by a third-party supplier but as your retail travel agent, will work to help get a resolution on the customer’s behalf.

    1. Departure Taxes:
    1. Hotel:
    1. Early Booking Bonus:
    1. Health:

    Travelling While Pregnant

    COVID-19:

    ZIKA VIRUS UPDATE:

    1. Local Customs and Holidays in Your Destination:
    1. Hotel Only Reservations: Pre-paid and Paid Locally:
    1. Price Fluctuations:
    1. Product Information:
    1. Travel Insurance:
    1. Minimum Age:
    1. Special Requests:
    1. Travellers with Special Needs/Requirements:
    1. Third Party Suppliers:
    1. Flights.ca Gift Card Redemption

    If you would prefer to arrange travel plans offline, please call one of our knowledgeable travel specialists at1-877-679-8500.

    If you have any questions about the Flights.ca Privacy Policy or the practices of this site, you may contact our Privacy Officer via email at: privacy@Flights.ca

    Or by mail at:

    Privacy Officer Red Label Vacations d.b.a. Flights.ca
    5343 Dundas Street West, 4th Floor
    Toronto, Ontario
    Canada, L4W5N1